Malahk D

Mary is a great asset to your company. She is accurate and thorough in her explanations. She takes a great deal of time with customers to ensure they understand a process and next steps. She has great patience and always seeks to identify solutions ( what we can do) vs and I can’t, we don’t attitude. You might leverage her to train others across your call center departments. Because if they don’t put it in the notes… It did not happen. * Notes should also be treated as legal documents at anytime call records can be subpoenaed. I know you won’t have issues with Mary, but for some others , there’s a lot left to the imagination.