Sharon R. Johnson

Aaliyah provided exceptional assistance with a persistent maintenance issue that has been ongoing since February. Despite being informed by another maintenance personnel employee today that my request was completed and the case closed, which was inaccurate, Aaliyah thoroughly reviewed all previous notes in her system and confirmed that the request remained unresolved. I was very pleased to speak with Aaliyah, as she demonstrated a comprehensive approach to the matter and even facilitated the resubmission of the request, given the technical difficulties I encountered. We value individuals who exhibit such a high level of professionalism and customer service orientation. Her approach was distinctly different from other representatives I have engaged with today and over the past several weeks. I sincerely appreciate her dedication and diligence in resolving this outstanding issue. Please extend my gratitude to her.