Don Smith

All I can say about Shannon Cole is SUPERSTAR. I must admit, for the most part I receive mediocre customer service or less at Maymont — a lot of passing the buck, no response, being left on hold, hung up on, or calls dropping. But with Shannon, I must admit, when she picked up the phone I could genuinely hear the concern in her voice right off the bat. Not only was she concerned, she actually did what she said she was going to do, and then she called the next day to check and make sure I was taken care of. I definitely see why she is a supervisor. She and Brittany should be in charge of training your whole staff. Both went above and beyond, which is super rare at Maymont.